Privacy Policy (SMS Communications)

Mike Leonard's Plumbing & Heating Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including when you opt in to receive text messages.

1. Information We Collect

We may collect the following types of information:

• Contact information such as your name, phone number, email address, and service address.
• Service-related information including details about plumbing and heating appointments, estimates, invoices, and service history.
• Text message interaction data, such as whether messages are delivered or opened.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Send service updates, reminders, and estimates
• Share invoices, follow-ups, and customer service messages
• Provide promotional or marketing messages (only with explicit consent)
• Improve our services and customer communication

3. SMS Consent

By providing your mobile number, you consent to receiving text messages from us for service-related communication. Message frequency varies based on your service needs. You can opt out at any time by replying “STOP” to any message. Message and data rates may apply depending on your carrier.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only with:

• Service providers who assist with scheduling, billing, or communication
• Third-party texting platforms used to send messages (e.g., service reminders)
• Law enforcement if required by law

All partners are required to maintain confidentiality and protect your information.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission or storage is completely secure.

6. Your Rights

You may request to:

• Update or correct your information
• Opt-out of marketing communications
• Request deletion of your information where legally permitted

7. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

Mike Leonard's Plumbing & Heating Inc.

Email: service@MikeLeonardsPlumbing.com

Phone: (717) 533-4499 

Terms & Conditions (SMS Messaging)

These Terms & Conditions govern the use of SMS/text messaging services provided by Mike Leonard's Plumbing & Heating Inc. (“we,” “us,” or “our”).

1. SMS Program Description

By opting in to receive text messages from us, you agree to receive:

• Appointment confirmations and reminders
• Service updates and technician arrival notices
• Quotes, invoices, and payment reminders
• Follow-ups regarding completed services
• Occasional promotional or marketing messages (only if you consent)

Message frequency varies based on your interactions with us.

2. User Opt-In

You may opt in by:

• Providing your mobile phone number when scheduling a service
• Opting in through our website or online forms
• Texting a keyword to a designated number when applicable

By opting in, you confirm you are the authorized user of the phone number provided.

3. User Opt-Out

You may opt out of receiving text messages at any time by replying:

• “STOP” — to stop all messages
• “HELP” — to receive support or more information

After opting out, you may still receive non-SMS communications related to active service orders.

4. Costs

Message and data rates may apply from your mobile carrier. You are responsible for these charges.

5. Privacy

Your information will be handled according to our Privacy Policy, which outlines how your data is used, stored, and shared.

6. No Guarantees of Message Delivery

We strive for reliable communication, but delivery may be impacted by your mobile carrier or technical issues.

We are not responsible for delays or failures in message delivery.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any damages arising from your use of the SMS program, including delayed or undelivered messages.

8. Changes to Terms

We may modify these Terms & Conditions at any time. Updated versions will be posted on our website, and continued use of the SMS program constitutes acceptance.

9. Contact Information

For help or questions regarding these Terms & Conditions, contact:

Mike Leonard's Plumbing & Heating Inc.

Email: service@MikeLeonardsPlumbing.com

Phone: (717) 533-4499